Role: Healthcare Assistant
Area: West Midlands
Wage: £9.90/hour
Minimum Hours: 36 hours per week
Unit(s) Location:
Who we are looking for:

Trust Care Management Ltd is currently looking for a Healthcare Assistant to join our team. We are able to offer new and exciting career opportunities for individuals that are keen to work within an organisation that does the utmost to ensure we provide an outstanding standart of care.

Who we are:

Our philosophy of service delivery aims to provide a high standard of quality care and support reflecting an ethos of respect for people by treating them with dignity and ensuring that their right to privacy, safety and security is maintained.

Trust Care Management Ltd is an independent health and social care provider established in 2007. The company provides a range of services within residential, nursing and learning disability registered homes for adults. The range of services provided are for people living with dementia, mental ill health, autistic spectrum disorders, learning disabilities, complex needs and people who may present with behaviours of concern as well as those that are frail and elderly.

Read more about Trust Care Management Ltd

Job details (click below)

Healthcare Assistants carry out a range of administrative and care duties. In our facilities, they assess residents, record data, assist residents with medical exams and keep the rooms equipment in good condition. In our care facilities, they check patients’ vital signs, serve meals and help patients with their hygiene needs.


  • Be Open and Transparent
  • Demonstrate Accountability
  • Display Integrity
  • Act Inclusively
  • Be Proud
  • Share Knowledge Always

We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. We require you to understand and demonstrate this commitment


1. Provide support, advocacy and information to the individuals we support.

2. Provide emotional and practical support to service users.

3. Support residents to meet their personal care needs sensitively and appropriately to a high standard, including personal hygiene, assistance with laundry, and delivering meals and drinks.

4. Supporting service users to take any prescribed medicine, complying with all medicine policies, including storage, administering and record keeping.

5. Enable service users to achieve independence as far as possible in all areas of their life by providing appropriate information, opportunity, training, counselling and support.

6. Encourage, prompt and motivate service users to identify and choose their support needs.

7. Developing, implementing and reviewing service users care plans by consulting with service users and their relevant representatives.

8. Provide a safe, comfortable and supportive home for the individuals we support by:

· Supporting service users to actively contribute to the running of their own house.

· Participate in rotas, which may include day, evening, weekend and Bank Holiday working and sleeping-in duties at night.

· Assist in health and safety assessments, follow health and safety procedures and participate in fire drills and audits.

· Report any maintenance and repair tasks in the home, to the Registered Manager

· Provide First Aid services at the house/service when necessary and if trained to do so.

9. Encourage and assist the individuals we support to present themselves as valued members of the local community by.

· Create opportunities for social activities in consultation and with service users.

· Introduce service users to a range of facilities and amenities in the local neighbourhood and wider community.

10. Ensure that the rights of the people we support are always protected and respected.

· Ensure that each individual is supported as far as possible to exercise their rights in the following areas: Privacy, choice, participation in decision making affecting their lives, expression of their own cultural identity, entitlement to service, feedback on the service they receive and the right to complain, protection of their property, maintaining links with family and friends.

11. Liaise with other professionals on behalf of the individuals we support.

· Maintain contact with a wide range of outside professionals, e.g. general practitioners, dentists, OT, care managers and other therapists etc.

· Liaise with Day Service providers.

12. Keep records and participate in administrative tasks.

· Assist in writing, receiving and updating of individual care plans in conjunction with the Registered Manager.

· Assist and participate in the wide range of administrative tasks necessary for the smooth running of the house/service.

· Follow all of the companys financial procedures.

13. Participate in the opportunities provided for training and development.

· Participate in regular supervision to: receive support, increase knowledge, identify training needs, evaluate work performance, aid and assess professional development.

· Participate in an annual appraisal co-ordinated by your line manager.

· Attend staff development programmes, training courses, seminars and workshops as required.

14. Work within, and promote, the policies and procedures of People in Action.

· Follow the policies and procedures outlined in the Manual of Procedures

· Maintain confidentiality about service users, staff and the Company as a whole.

· Promote equality of opportunity and a respect for diversity.

15. Be an active member of the team.

· Help cover the work of the team, during absence, vacancies, or when a colleague is under pressure.

· Liaise and coordinate with other team members to provide a cohesive, high quality service.

· Participate in and contribute to team meetings.

· Share with other team members previous experiences, skills and knowledge, which may be relevant to the team in providing an improved high quality service.

· Be supportive, respectful and empathetic toward service users, colleagues and visitors.

16. Any other duties.

Undertake any duties consistent with the overall purpose of the post as directed by the Team Leader/Regional Manager.


To undertake other duties as may be reasonably requested in order to maintain the smooth running of the business.



This job description is a general outline of the post, and is not intended to be restrictive or definitive. It may be subject to alteration in accordance with the needs of the company.

Requirements: (click below)
Essential Prefered but not required
Ability to handle multiple tasks safely and efficiently
Clear verbal communication skills to explain sensitive information
The ability to work well with their hands
Essential Prefered but not required
Level 2 Certificate in Work Preparation for Health and Social Care
or Level 2 Diploma in Health and Social Care
or Level 3 National Extended Diploma in Health and Social Care
or Intermediate apprenticeship as a Healthcare Support Worker
Essential Prefered but not required
Essential Prefered but not required
Patience and the ability to remain calm in stressful situations
Excellent customer service skills
Capability to accept criticism
The ability to work well with others
Essential Prefered but not required
ability to provide care and comfort to their patients
understand the responsibilities and safety involved with providing personal assistance to residents.
Minimum of one years experience of care and support services for people with mental illness

What we are offering:

How to apply:

To apply for this hugely rewarding opportunity and to work within a very reputable organisation and make a difference to the lives of others, please send us your details today by clicking on the button above "Apply Now!". If you would like to speak with the Recruitment Team, please call 01733261233 and select Option 2.

Equality and Diversity:

We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by Focus Care Supported Living Ltd