To provide a high quality of care and support for people with mental illness, to maximise the recovery and skills potential of each individual living in the homes; to achieve the highest possible standards of care and support in a professional manner.

• Be Open and Transparent
• Demonstrate Accountability
• Display Integrity
• Act Inclusively
• Be Proud
• Share Knowledge Always

We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. We require you to understand and demonstrate this commitment

1. Provide support, advocacy and information to the individuals we support.

2. Provide emotional and practical support to service users.

3. Support residents to meet their personal care needs sensitively and appropriately to a high standard, including personal hygiene, assistance with laundry, and delivering meals and drinks.

4. Supporting service users to take any prescribed medicine, complying with all medicine policies, including storage, administering and record keeping.

5. Enable service users to achieve independence as far as possible in all areas of their life by providing appropriate information, opportunity, training, counselling and support.

6. Encourage, prompt and motivate service users to identify and choose their support needs.

7. Developing, implementing and reviewing service users care plans by consulting with service users and their relevant representatives.

8. Provide a safe, comfortable and supportive home for the individuals we support by:

· Supporting service users to actively contribute to the running of their own house.

· Participate in rotas, which may include day, evening, weekend and Bank Holiday working and sleeping-in duties at night.

· Assist in health and safety assessments, follow health and safety procedures and participate in fire drills and audits.

· Report any maintenance and repair tasks in the home, to the Registered Manager

· Provide First Aid services at the house/service when necessary and if trained to do so.

9. Encourage and assist the individuals we support to present themselves as valued members of the local community by.

· Create opportunities for social activities in consultation and with service users.

· Introduce service users to a range of facilities and amenities in the local neighbourhood and wider community.

10. Ensure that the rights of the people we support are always protected and respected.

· Ensure that each individual is supported as far as possible to exercise their rights in the following areas: Privacy, choice, participation in decision making affecting their lives, expression of their own cultural identity, entitlement to service, feedback on the service they receive and the right to complain, protection of their property, maintaining links with family and friends.

11. Liaise with other professionals on behalf of the individuals we support.

· Maintain contact with a wide range of outside professionals, e.g. general practitioners, dentists, OT, care managers and other therapists etc.

· Liaise with Day Service providers.

12. Keep records and participate in administrative tasks.

· Assist in writing, receiving and updating of individual care plans in conjunction with the Registered Manager.

· Assist and participate in the wide range of administrative tasks necessary for the smooth running of the house/service.

· Follow all of the companys financial procedures.

13. Participate in the opportunities provided for training and development.

· Participate in regular supervision to: receive support, increase knowledge, identify training needs, evaluate work performance, aid and assess professional development.

· Participate in an annual appraisal co-ordinated by your line manager.

· Attend staff development programmes, training courses, seminars and workshops as required.

14. Work within, and promote, the policies and procedures of People in Action.

· Follow the policies and procedures outlined in the Manual of Procedures

· Maintain confidentiality about service users, staff and the Company as a whole.

· Promote equality of opportunity and a respect for diversity.

15. Be an active member of the team.

· Help cover the work of the team, during absence, vacancies, or when a colleague is under pressure.

· Liaise and coordinate with other team members to provide a cohesive, high quality service.

· Participate in and contribute to team meetings.

· Share with other team members previous experiences, skills and knowledge, which may be relevant to the team in providing an improved high quality service.

· Be supportive, respectful and empathetic toward service users, colleagues and visitors.

16. Any other duties.

Undertake any duties consistent with the overall purpose of the post as directed by the Team Leader/Regional Manager.

To undertake other duties as may be reasonably requested in order to maintain the smooth running of the business.

This job description is a general outline of the post, and is not intended to be restrictive or definitive. It may be subject to alteration in accordance with the needs of the company.